The Support You Need to Keep Your Products in Action
Nonin Medical offers unmatched technical service and support beyond the initial point of sale. Nonin Technical Services is here to help you with warranty and non-warranty repairs, product troubleshooting, replacement parts, software downloads, manuals/Instructions, drivers, cleaning recommendations, and discontinued product information.
Nonin Medical maintains the highest quality standards. All repairs are performed by qualified technicians. Devices are restored to their fully functioning, original specifications.
- Warranty repairs are performed at no charge unless damaged, misused and/or abused
- Non-warranty repairs are performed at a flat rate that includes parts and labor
- Nonin also will perform any applicable device updates
If you are interested in purchasing additional device coverage, be sure to check out the Nonin Shield program by clicking the button below.
|Onyx® II 9550||4 Years|
|Onyx® Vantage 9590||4 Years|
|Onyx®3 9591||2 Years|
|NoninConnect Elite 3240||2 Years|
|NoninConnect 3245||2 Years|
|WristOx2 Model 3150 with USB||3 Years|
|WristOx2 Model 3150 with BLE||3 Years|
|PalmSAT® 2500 Series||3 Years|
|Model 8500||3 Years|
|CO-Pilot® Battery||1 Year|
|SenSmart™ Model X-100||3 Years|
|LifeSense/LifeSense II||3 Years|
|RespSense/RespSense II||3 Years|
|Avant® 9700||3 Years|
|Avant® 9600||3 Years|
|Avant® 2120||3 Years|
|SenSmart™ X-100SP Signal Processor||3 Years|
|2120 NIBP||2 Years|
|LifeSense Battery||1 Year|
|RespSense Battery||1 Year|
|9700 Battery||1 Year|
|9600 Battery||1 Year|
|7500 Battery||1 Year|
|2120 Battery||1 Year|
|SenSmart 8100S||2 Years|
|SenSmart 8330AA||1 Year|
|2000 Series||6 Month|
|SenSmart 8006||6 Month|
OEM Product Warranties
|OEM III/II||3 Years|
|NoninConnect 3230||2 Years|
|3231 USB||1 Year|
|Xpod® 3012LP||1 Year|
Nonin Medical, Inc. (Nonin) warrants that its products will be free from defects in materials and workmanship at the time of shipment. Products determined to be defective during Nonin’s warranty period will be repaired or replaced at no charge for labor and materials. The determination of whether to repair or replace shall be made at Nonin’s sole discretion. This warranty does not cover consumable items such as (but not limited to) non-rechargeable batteries, external cables, and disposable sensors. This warranty excludes cost of delivery to and from Nonin. All units sent for repair will be delivered to Nonin at Nonin’s designated technical service location. Nonin reserves the right to charge a fee for repairing or replacing a unit received under a claimed warranty repair request if that unit is found to be within specifications, or outside the warranty period for that product.
Nonin shall not be responsible for failure of its products, and the warranty provided herein will not apply, if such failure is attributable to damage during shipment, accident, neglect, misuse (including any use of the product other than in accordance with its documentation), abuse, unauthorized alterations, or exposure of the products to conditions beyond the environmental and operating constraints specified by Nonin. This warranty shall be the sole and exclusive remedy by the purchaser hereunder for any Nonin-warranted product delivered to the purchaser that is found to be defective, whether such remedies be in contract, tort, or by law.
For any additional questions on product warranties or product technical, troubleshooting or repair questions, please contact Nonin Technical Support.
Technical Support for North America, Latin America, and Asia Pacific:
Toll-Free: (800) 356-8874 (U.S. and Canada only)
Phone: +1 763-553-9968
Technical Support for Europe, Middle East, Africa, India, and Indian Subcontinent:
Phone: +31 (0)13 – 45 87 130